---
title: "Billing & Refund Policy"
product: "Delivery Zone"
version: "1.3"
last_updated: "2026-08-31"
effective_date: "2026-08-31"
status: "current"
---
Billing & Refund Policy — Delivery Zone
Version: 1.3
Last updated: 2026-08-31
Effective date: 2026-08-31
---
1. Payment Processing
Payments are processed by Mollie B.V. ("Mollie"). We do not store your payment card details
on our servers; card data is handled by Mollie. For payment processing carried out under
Mollie's merchant terms, Mollie generally acts as an independent controller of your payment
data, not as our processor — see our Privacy Policy and
---
2. Subscription Plans and Billing Cycle
Subscriptions are billed in advance on a monthly basis. Your billing cycle begins on the
date you activate a paid plan.
Prices are displayed in EUR and exclude VAT. Finnish VAT (ALV) or other applicable EU VAT
may be added at checkout depending on your billing country, VAT registration status, and
applicable tax rules. The current Finnish standard VAT rate is 25.5%.
B2B customers with a valid EU VAT number may be eligible for the reverse charge mechanism. We
validate your Business ID or VAT number before checkout can proceed; if required validation has
not succeeded, checkout is blocked rather than proceeding without VAT treatment. You are
responsible for providing accurate billing information, including your country and VAT
registration number where applicable. We do not currently support billing for organisations
outside the EU.
---
3. Free Plan
A free plan is available with limited API call volume, delivery zones, and API keys. No
payment information is required for the free plan. We reserve the right to adjust free plan
limits with at least 30 days' notice.
We may make immediate changes to free plan limits where necessary for security, abuse
prevention, platform integrity, or licensed-data protection.
---
4. Upgrading Your Plan
You can upgrade your subscription plan at any time via the Billing section of the dashboard.
When upgrading mid-cycle, you will be charged the exact prorated cost for the remainder of the
current billing period. Your new plan limits take effect once that payment is confirmed; if the
payment fails or is not completed, your existing plan and limits remain unchanged and you are
not charged.
---
5. Downgrading Your Plan
Downgrading takes effect at the end of the current billing period. You retain access to
your current plan's features and limits until the billing period ends.
If your usage remains above the lower plan's limits when the downgrade takes effect, you will
not be able to create additional API keys, delivery zones, or other plan-limited resources
until usage is reduced or the plan is upgraded again. Existing resources you created above the
new plan's limit are not automatically disabled, blocked, or made read-only solely because of
the downgrade, unless we tell you otherwise for a specific case.
---
6. Cancellation
You can cancel your subscription at any time via the Billing section of the dashboard.
- Cancellation takes effect at the end of the current billing period.
- You retain access to paid features until the period ends.
- Cancelling does not automatically delete your account or data. See our Privacy Policy for data retention terms.
- After cancellation, your account reverts to the free plan at the end of the billing period.
---
7. Refunds
Subscription fees are generally non-refundable once a billing period has started. However:
7.1 Billing Errors
If you believe there was a billing error — for example, you were charged when you had already
cancelled, or you were charged the wrong amount — contact billing@deliveryzone.fi within
14 days of the charge. We will review the case and issue a refund if a billing error is
confirmed.
7.2 Service Unavailability
If the service was substantially unavailable for an extended period due to a fault on our side
and you were unable to use it at all, contact billing@deliveryzone.fi within 14 days of the
incident. We will assess refund requests on a case-by-case basis.
7.3 Business Use Only
Delivery Zone is intended for business and professional use only. We do not offer consumer
subscriptions. Nothing in this policy limits any mandatory rights that cannot be excluded under
applicable law, but consumer cooling-off rules for consumer purchases are not intended to apply
to business subscriptions.
---
8. Failed Payments
If a recurring payment fails, your account access may be suspended promptly. We do not
currently guarantee an automatic retry schedule, a grace period, or an automatic downgrade to
the free plan. If your access has been suspended due to a failed payment, contact
billing@deliveryzone.fi to arrange payment and restore access. API usage logs, billing records,
and security records are retained according to the Privacy Policy regardless
of account status.
To update your payment method, visit the Billing section of the dashboard.
---
9. Pricing Changes
We may change subscription pricing. We will give at least 30 days' advance notice by
email to affected subscribers before a price change takes effect.
If you do not accept a price change, you may cancel your subscription before the new pricing
takes effect and you will not be charged at the new price.
---
10. Taxes and VAT
If you are located in Finland or another EU country, Finnish or local VAT may apply to your
subscription. B2B customers with a valid EU VAT number may provide it at checkout for
reverse-charge treatment. You are responsible for determining and fulfilling your own tax
obligations.
We reserve the right to adjust prices to account for changes in applicable tax rates.
---
11. Trials, Promotions, and Limited Access
We may offer free trials, promotional credits, private beta access, or limited early access at
our discretion. Unless expressly stated otherwise, such access is temporary, non-transferable,
may be changed or withdrawn, and does not guarantee future pricing, availability, or continued
free access.
---
12. Contact
- Billing enquiries: billing@deliveryzone.fi
- Full legal contact information